CONTACT AND CUSTOMER SUPPORT POLICY

Contact and Customer Support Policy

Last updated: 26 October 2026

At CheapBooz Ltd, we aim to provide helpful and professional customer support. This policy explains how to contact us and what information to provide when requesting assistance.

1. Contact Methods

Customers can contact us using the details below.

Business name: CheapBooz Ltd
Customer service email: [Insert customer service email]
Telephone: [Insert telephone number, if available]
Registered business address: [Insert registered business address]

Please use the most appropriate contact method for your enquiry.

2. Customer Service Enquiries

Our team can assist with enquiries concerning:

* Existing orders.
* Payments and refunds.
* Returns and cancellations.
* Shipping and delivery.
* Product information.
* Wholesale orders, where applicable.
* Website and account-related questions.

3. Response Times

We aim to respond to customer enquiries within two business days.

Response times may vary during busy periods, public holidays, or circumstances outside our reasonable control.

This is a target rather than a guarantee. Any applicable statutory deadlines will continue to apply.

4. Information to Include

To help us resolve your enquiry efficiently, please include:

* Your name.
* Your order number, where applicable.
* The email address used to place your order.
* A clear description of your question or concern.

Please do not send complete payment card details, passwords, or other unnecessary sensitive information by email.

5. Order and Refund Enquiries

If you are contacting us about a delayed order, cancellation, return, or refund, please provide your order number.

We will review the available information and explain the next steps.

Refund processing and delivery timeframes remain subject to the relevant policies and applicable law.

6. Privacy and Customer Information

We will use the information you provide to respond to your enquiry and handle your request.

Personal information will be processed in accordance with our Privacy Policy and applicable data protection law.

7. Complaints

If you are dissatisfied with our service, please contact us and explain the issue.

We will review your complaint and make reasonable efforts to resolve it fairly.

Please refer to our Customer Complaints Policy for further information.

8. Updates to This Policy

We may update our contact details or support procedures from time to time.

The latest version will be published on our website.

9. Thank You

Thank you for choosing CheapBooz Ltd. We appreciate your business and welcome your feedback.