CUSTOMER COMPLAINTS POLICY

Customer Complaints Policy

Last updated: 26 October 2026

At CheapBooz Ltd, we aim to provide reliable products and a positive customer experience. We take complaints seriously and aim to resolve concerns fairly and efficiently.

1. How to Make a Complaint

If you are dissatisfied with a product, delivery, payment, or customer service experience, please contact our customer service team.

Please provide:

* Your name.
* Your order number, if applicable.
* A clear description of the issue.
* Any supporting information that may help us investigate.

Customer service email: [Insert customer service email]

2. Acknowledgement and Investigation

We aim to acknowledge complaints within two business days.

We will review the information provided and may contact you if further details are required.

Some complaints may take longer to investigate, particularly where we need information from a delivery company or payment provider.

3. Resolution

Depending on the circumstances, possible resolutions may include:

* An explanation or clarification.
* A replacement product.
* A refund where appropriate.
* A correction to an order or delivery issue.
* Other reasonable action to resolve the matter.

All remedies will be considered in accordance with applicable law and your statutory rights.

4. Escalating a Complaint

If you are unhappy with the initial response, please reply to our customer service team and ask for the matter to be reviewed.

We will make reasonable efforts to reconsider the issue and explain our decision.

5. Consumer Rights

This policy does not replace or restrict any legal rights you may have.

You may have additional rights under UK consumer protection legislation, depending on the circumstances.

6. Contact Information

Business name: CheapBooz Ltd
Email: [Insert customer service email]
Registered address: [Insert registered business address]

We appreciate customer feedback and use it, where appropriate, to improve our products and services.