SHIPPING POLICY

Shipping Policy

Last updated: 26 October 2026

At CheapBooz Ltd, we aim to provide a smooth and reliable delivery experience for every customer. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our online store.

1. Order Processing Time

Orders are processed after payment has been successfully authorised.

Our standard order processing time is 1–3 business days, excluding weekends and public holidays.

During busy periods, promotional events, or unforeseen circumstances, processing may take longer. If a significant delay occurs, we will make reasonable efforts to inform affected customers.

2. Delivery Times

Our estimated UK delivery times are as follows:

* Standard delivery: 2–5 business days after dispatch.
* Express delivery: 1–2 business days after dispatch, where available.

These timeframes are estimates and are not guaranteed unless expressly agreed otherwise.

Delivery times may vary depending on the destination, courier availability, weather conditions, and other circumstances outside our reasonable control.

3. Shipping Charges

Shipping charges are calculated and displayed at checkout before you complete your purchase.

Any free-shipping promotions will be subject to the conditions stated in the relevant offer.

Customers are responsible for reviewing the applicable delivery charges before placing an order.

4. Order Tracking

Where tracking is available, we will provide tracking information by email after your order has been dispatched.

You can use the tracking information supplied by the relevant delivery company to follow your parcel.

Please allow time for tracking information to become active after dispatch.

5. Incorrect Delivery Information

Customers are responsible for providing accurate delivery information when placing an order.

If you notice an error in your delivery address, please contact us as soon as possible.

We cannot guarantee that address changes will be possible after an order has been processed or dispatched.

Additional delivery charges may apply where a new delivery attempt or redirection is required, subject to applicable law.

6. Delayed or Missing Orders

If your order has not arrived within the estimated delivery timeframe, please contact our customer service team.

We will investigate the issue with the relevant delivery company and provide an appropriate update.

If an order is lost or delivery is significantly delayed, we will address the matter in accordance with applicable UK consumer law.

Your statutory rights concerning delivery and refunds remain unaffected by this policy.

7. Damaged Parcels or Incorrect Items

If your order arrives damaged or contains an incorrect item, please contact us as soon as reasonably possible.

To help us investigate, please provide:

* Your order number.
* A description of the problem.
* Photographs of the parcel or item, where appropriate.

We will review your request and explain the available options, which may include a replacement or refund where appropriate.

You do not lose your statutory rights if you cannot provide photographs.

8. Failed Delivery Attempts

If a delivery attempt is unsuccessful, the courier may offer redelivery, collection from a designated location, or another delivery arrangement.

Please follow the instructions provided by the delivery company.

If an order is returned to us because of an incorrect address or an unsuccessful delivery, please contact us to discuss the available options.

Any additional charges will be handled fairly and in accordance with applicable law.

9. International Shipping

International shipping is available only where expressly offered at checkout.

Delivery times, shipping charges, customs duties, import taxes, and other requirements may vary by destination.

Where international delivery is offered, we will communicate relevant shipping information before you complete your purchase, as required by law.

10. Restricted Products and Delivery Requirements

Certain products may be subject to additional shipping, handling, identification, or age-verification requirements.

Where applicable, customers must comply with the relevant legal requirements at the time of purchase and delivery.

If CheapBooz Ltd sells alcoholic beverages or other age-restricted products, we may apply appropriate age-verification and delivery procedures and restrict delivery where required by law.

11. Changes to Shipping Arrangements

We may update our shipping methods, delivery partners, processing times, and shipping charges from time to time.

Any applicable charges and estimated delivery times will be displayed at checkout before an order is placed.

Changes to this policy will be published on this page with an updated revision date.

12. Contact Us

If you have any questions about shipping, delivery, or an existing order, please contact us.

Business name: CheapBooz Ltd
Customer service email: [Insert your business email address]
Registered business address: [Insert your registered business address]
Company registration number: [Insert your company registration number, if applicable]

Please include your order number when contacting us about an existing purchase so that we can assist you more efficiently.

Thank you for shopping with CheapBooz Ltd.