ORDER CANCELLATION POLICY

Order Cancellation Policy

Last updated: 26 October 2026

At CheapBooz Ltd, we understand that customers may occasionally need to cancel an order. This policy explains how to request a cancellation.

1. Requesting a Cancellation

If you wish to cancel an order, contact us as soon as possible using the customer service details provided below.

Please include your order number, name, and email address used when placing the order.

We will make reasonable efforts to stop an order that has not yet been dispatched. However, cancellation before dispatch cannot be guaranteed.

2. Orders Already Dispatched

If your order has already been dispatched, you may still have a statutory right to cancel under applicable UK consumer law.

For most goods purchased online, consumers generally have 14 days from the day after receiving the goods to notify the retailer of their decision to cancel.

Certain legal exceptions apply to particular products.

3. Refunds Following Cancellation

If your cancellation is accepted, we will arrange any applicable refund in accordance with our Refund and Returns Policy and statutory requirements.

Where required by law, refunds will include the original standard delivery charge.

Refunds will generally be issued using the original payment method.

4. Products With Cancellation Exceptions

Some products may be excluded from the usual change-of-mind cancellation right under UK law.

Examples may include certain personalised goods, goods that deteriorate rapidly, and certain sealed goods unsuitable for return for health protection or hygiene reasons once unsealed.

Any exception will apply only where the relevant legal requirements are met.

These exceptions do not remove your statutory rights concerning faulty, damaged, or misdescribed goods.

5. Changes to an Order

If you need to change a product, quantity, or delivery address, contact us promptly.

We cannot guarantee changes once an order has entered processing or has been dispatched.

6. Contact Us

To request a cancellation, contact:

Business name: CheapBooz Ltd
Email: [Insert customer service email]
Registered address: [Insert registered business address]

Please include your order number to help us locate your purchase quickly.

Nothing in this policy limits your statutory consumer rights.