REFUND AND RETURN POLICY

Refund and Returns Policy

Last updated: 26 October 2026

At CheapBooz Ltd, we want our customers to have a positive shopping experience. This Refund and Returns Policy explains how returns, cancellations, exchanges, and refunds are handled when you purchase from our online store.

1. Order Cancellations

If you wish to cancel an order, please contact our customer service team as soon as possible.

If your order has not yet been dispatched, we will make reasonable efforts to cancel it before shipping.

If your order has already been dispatched, you may need to follow our returns procedure, subject to your statutory cancellation rights.

Nothing in this policy limits your legal rights under applicable UK consumer law.

2. Returns and Change of Mind

For most products purchased online, UK customers have the right to cancel their order within 14 days of receiving the goods without giving a reason.

After notifying us of your cancellation, you generally have a further 14 days to return the goods.

To qualify for a change-of-mind return:

* Please notify us within the applicable cancellation period.
* Return the product in reasonable condition.
* Include all accessories and components supplied with the product.
* Package the item securely to prevent damage during return shipping.

You may handle products as reasonably necessary to inspect their nature, characteristics, and functioning. If handling goes beyond what is necessary and reduces the product’s value, a lawful deduction may apply.

Return postage: For change-of-mind returns, customers are responsible for return postage where we have informed them of this requirement before purchase. If an item is faulty, damaged, or incorrectly supplied, please contact us so we can arrange an appropriate resolution.

3. Faulty, Damaged, or Incorrect Items

If your order arrives damaged, is faulty, or does not match its description, please contact us as soon as possible.

Please provide:

* Your order number.
* A description of the issue.
* Photographs of the damage or incorrect item, where appropriate.

We will assess the issue and provide a remedy in accordance with applicable UK consumer law. Depending on the circumstances, this may include a refund, repair, or replacement.

Where a return is required for a faulty or incorrectly supplied item, we will explain the return arrangements.

Your statutory rights remain unaffected by this policy.

4. Refund Eligibility and Exceptions

Some products may be exempt from the usual change-of-mind cancellation right under UK law. Examples can include:

* Goods that are liable to deteriorate or expire rapidly.
* Personalised or custom-made goods.
* Certain sealed goods that are unsuitable for return for health protection or hygiene reasons once unsealed.

These exceptions apply only where the relevant legal requirements are met. They do not remove your rights concerning faulty, damaged, or misdescribed products.

If our store sells alcoholic beverages or other age-restricted products, additional product-specific restrictions may apply. Any such restrictions will be communicated where appropriate and will not override statutory rights.

5. How to Request a Return

To request a return or cancel an order, please contact us using the details below.

Please include:

* Your full name.
* Your order number.
* The product you wish to return.
* The reason for your request, if applicable.

Customer service email: [Insert your business email address]

Please wait for return instructions before sending a product back, where instructions are necessary.

6. Refund Processing

Once we have received the returned goods or the legally required evidence of their return, we will process eligible refunds within the applicable legal timeframe.

Where the law requires it, refunds will include the original standard delivery charge. Additional costs for premium delivery may not be refundable.

Refunds will generally be issued to the original payment method unless another method is expressly agreed with you.

The time it takes for the funds to appear in your account may depend on your bank or payment provider.

7. Exchanges

If you would like to exchange an item, please contact our customer service team.

Exchanges are subject to product availability and applicable consumer rights. If an exchange is not possible, we will explain the available options.

8. Missing or Undelivered Orders

If your order has not arrived within the expected delivery timeframe, please contact us with your order number.

We will investigate the delivery status and work towards an appropriate resolution in accordance with applicable law.

Customers’ statutory rights concerning non-delivery and delivery delays are not affected by this policy.

9. Promotional and Sale Items

Products purchased during a sale or promotion are covered by the same applicable statutory consumer rights as other products.

A promotional discount does not remove your right to an appropriate remedy if an item is faulty, damaged, or not as described.

10. Contact Us

For questions about returns, cancellations, or refunds, please contact:

Business name: CheapBooz Ltd
Email: [Insert your customer service email address]
Business address: [Insert your registered business address]
Company registration number: [Insert your company registration number, if applicable]

We aim to respond to customer enquiries as promptly as possible.

Thank you for shopping with CheapBooz Ltd.